What is My Beautiful Fluff's return window?

Our return window is 30 days from the date of delivery. Items must be unused, unworn, and in original packaging with proof of purchase.

How long do refunds take?

Once a return is received and inspected, approved refunds are issued to the original payment method within 5-10 business days, depending on the bank or card issuer.

Can I exchange an item for a different size?

Yes. Email info@mybeautifulfluff.com to start an exchange. The fastest path is usually a return for refund plus placing a new order, since exchange inventory isn't held.

Returns & Exchanges

Q: Who pays for return shipping?

Customers are responsible for return shipping costs. If an item arrives defective, damaged, or incorrect, My Beautiful Fluff covers return shipping and sends a replacement or full refund.

We want you to love what you ordered. Here's exactly how returns work — no runaround.

Return window

Our return window is 30 days from the date of delivery. If more than 30 days have passed, we're unable to offer a refund or exchange.

To be eligible, your item must be unused, unworn, and in its original packaging, with proof of purchase (order confirmation or receipt).

What can't be returned

Sale and clearance items (final sale)
Custom or personalized items
Gift cards
Digital downloads (including the digital coloring book)

How to start a return

Email info@mybeautifulfluff.com with your order number and the reason for your return. We'll confirm eligibility and send you the return address.

Who pays for return shipping?

You're responsible for return shipping costs on standard returns. If your item arrived defective, damaged, or incorrect, we cover return shipping and send a replacement or full refund — just email us photos of the issue along with your order number.

Refund timeline

Once we receive and inspect your return, we'll email to confirm approval. Approved refunds are issued to your original payment method within 5-10 business days, depending on your bank or card issuer.

Exchanges

Need a different size or color? Email info@mybeautifulfluff.com and we'll walk you through it. The fastest way to get the right item is usually a return for refund plus a new order, since we don't hold inventory for pending exchanges. Not sure about sizing before you order? Check our sizing FAQ first — every item is true to size and preshrunk, with its own size chart.

Wholesale orders

Wholesale orders are subject to the terms agreed upon at time of purchase. Contact info@mybeautifulfluff.com with any wholesale order concerns.

Questions?

Reach us any time at info@mybeautifulfluff.com — we're a small team and every return gets a real reply from a real person.

Returns & Exchanges